FAQs

You would have received an email with your tracking information. If you can’t find it, please check your junk/spam folder before contacting us at hello@perthhomedecor.com

Online orders are sent out Monday-Friday, our team does not work weekends or public holidays. We endeavour to dispatch all orders within 24-48 hours of them being ordered, however during busy times such as new collection launches and Christmas expect delays on dispatch time. Express orders are prioritised and will always be sent out first.

We are currently only shipping within Australia.. For international inquiries, please contact us at hello@perthhomedecor.com

Yes you can! At checkout please select ‘local pickup’ as the shipping option. Our warehouse is located at 1/7 Enterprise Cres, Malaga WA 6090 and we are open 9am-4pm Monday to Friday. You will receive an email notification when your order is ready to pick up. Please note that our warehouse is not a storefront and as such we do not offer in-person shopping.

Unfortunately most of the time we will not restock products from our collections. We want our customers to value the exclusivity of our pieces. However if an item is extremely popular we may decide to run a pre-order in a future collection. If a piece is sold out, please click the ‘notify me’ me button to be notified, this also helps us know what items we should or shouldn’t restock.

Occasionally some items may be available as a ‘pre-order’. This means that the stock hasn’t arrived yet. It allows customers to secure their pieces before the stock arrives to our warehouse. Pre-order items will always be marked as such and an estimated arrival date will be given in the product description.

At Perth Home Decor, we handle returns & refunds in accordance with the Australian Consumer Protection legislation. Please choose carefully as we do not give refunds, credits or accept returns for change of mind or making a wrong decision.

Due to our dispatching processes, once an order is confirmed, there is no guarantee for cancellation.

Please email us asap to request to change your address. If your order hasn't shipped we may be able to change it but there are no guarantees once it has been processed and dispatched. *Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

We do sell gift cards! Customers are able to select their desired amount. Please click here to purchase a gift card.

In general terms, we recommend that you use your furniture as it was intended to be used. It is recommended that you do not sit on the arms of lounges, nor sit or stand on tabletops, & not to pivot on the back legs of chairs.

You sure can. Our website accepts payments from Zip Pay where you can purchase your items with no interest. If you do not have an account, you sign up here.

All photography is intended as a visual representation only. Although care is taken to ensure images are not misrepresented, colours are not exact matches due to variance in printer standards and monitor calibration. Additionally, some pieces in the collection is custom made, meaning no two items will be the same. Irregularities in materials, fabrics or prints are characteristic of the manufacturing process, and are an integral part of the design. As such, there may be slight markings or variations in appearance (including in colour or finishing) which are technically unavoidable and/or intentional.