Returns and Refunds

At Perth Home Decor, we handle returns and refunds in accordance with the Australian Consumer Protection legislation.

Due to the nature of our products, we do not offer refunds or exchanges where you have changed your mind, made a wrong selection, misunderstood what you were buying, did not read the product description, have bought the product twice or more, have been gifted a product similar or the same, or found the goods cheaper elsewhere or on sale/promotion through us at any time

In the unlikely event that an item arrives damaged or faulty, please notify Perth Home Decor within 24 hours of receiving goods. Please email details of the faulty product request to hello@perthhomedecor.com for approval and assistance. Failure to claim within this period constitutes full acceptance of the goods. 

Returns and credits apply only if authorised by Perth Home Decor head office and notification is received within 7 days of receipt of goods, with a valid reason for the return.

To expedite claims, please include a detailed description of reason for claim and include any images of faults. Returns & credits apply only if authorised by Perth Home Decor. When returning an authorised item, it must be in the original packaging in which they were shipped.

We do not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; and Perth Home Decor Care Instructions; using it in an abnormal way; or not the way the product was intended for use; or failure to take reasonable care.

If upon return to Perth Home Decor it is evident the claim is invalid, a restocking fee may be applied. Any refund is made back to the payment option you used for your original order. No refunds or credits for incorrect choice or change of mind.

If a product is to be returned which had been installed in a property and needs to be dismantled, deconstructed or removed from a wall etc - Perth Home Decor are not responsible for any damage to the property as a result of the install, nor is Perth Home Decor responsible for any damages or make good needed as a result of the removal of products for return.